Hugo A.

Skills

PROFESSIONAL SKILLS

▪ Leadership,
▪ Collaboration
▪ Organizing and planning
▪ Problem-solving/judgment
▪ Flexibility/adaptability
▪ Initiative and communication
▪ Team Player
▪ Dependable
▪ Detailed oriented
▪ Integrity
▪ Analysis of data
▪ Develop reporting documents


KEY SKILLS


▪ Microsoft Office Suite
▪ Adobe Design Suite
▪ G-Suite
▪ SPSS (Statistical Software
▪ Perceptive Content
▪ SAP
▪ Infor Lawson
▪ Paycom
▪ Asana

About

Passionate and experienced HR professional with over 10 years of experience with a strong background in team leadership, operations management, and customer service excellence. Having worked across the USA, Spain, and Colombia, I bring a global perspective and cultural sensitivity that enriches guest experiences and team dynamics.

Throughout my career, I’ve held key leadership roles in dynamic hospitality environments, managing high-volume service operations and driving business performance through hands-on management and team development. I’ve led recruitment and training programs, implemented service standards, optimized workflows, and built engaged, high-performing teams that deliver exceptional service.

In my most recent role as Bilingual Head Human Resources General at Tryst Trading Company, a hospitality group of restaurants based in Washington D.C., I oversaw front- and back-of-house staffing, onboarding, compliance, and employee relations across multiple restaurants. I supported diversity and inclusion initiatives, improved staff retention, and helped create a welcoming and inclusive environment for both employees and guests, particularly within the Latino and migrant communities.

My background in hospitality management, paired with my fluency in English and Spanish, enables me to navigate multicultural teams and diverse customer bases with confidence. I’ve had the privilege of working in fast-paced, high-pressure settings where adaptability, service excellence, and operational discipline are essential. Whether supporting FOH/BOH operations, developing SOPs, or enhancing the guest experience, I bring a blend of strategic thinking and day-to-day execution that drives meaningful results.