Job Title: HBCUv Product Manager

Department: Enterprise Technology

Reports To: Vice President, Enterprise Technology Business and Strategy

FLSA Status: Exempt

Band: D1

Salary Range: $100,000.00 - $125,000.00

Job Description

The HBCUv Product Manager, who will report to the Vice President, Enterprise Technology Business and Strategy, will support, along with our Managed Service Provider, the strategic planning, development, and implementation of HBCUv, the organization’s digital learning and community engagement platform. This role requires a deep understanding of the higher education landscape, user-centered design principles, user experience research and the ability to translate stakeholder needs into innovative digital solutions.

About Uncf

The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students.

PRIMARY RESPONSIBILITIES AND DUTIES:

Product Strategy and Roadmap: Develop and communicate a clear product vision and roadmap aligned with the organization’s mission and the needs of higher education institutions

Define the Product Vision

Mission Alignment
Long-term Goals
Stakeholder Input

Assess Market Needs

Market Analysis
Competitive Landscape

Assess Market Needs

Market Analysis:
Competitive Landscape

Develop the Product Roadmap

Strategic Objectives:
Milestones and Timelines:
Resource Allocation

Communicate Effectively

Clear Messaging:
Stakeholder Engagement:
Visual Tools

Monitor and Adapt

Continuous Feedback:
Flexibility

Stakeholder Engagement: Collaborate with educators, administrators, students, and internal teams to gather requirements and conduct user experience research, ensuring the platform addresses the diverse needs of the higher education community.

Feature Development: Prioritize and define product features, focusing on the development of a mobile app, integration of generative AI-based student success tools, and a robust data infrastructure.

Prioritize Mobile App Features

Define Core Purpose:
User Stories:
Impact and Effort Matrix:
Minimum Viable Product (MVP)

Integrate Generative AI-Based Student Success Tools

Identify Key AI Features:
Data Collection and Training:
User Interface Design
Continuous Improvement: Regularly update AI models based on new data and user feedback to enhance their effectiveness

Establish Robust Data Infrastructure

Data Storage Solutions:
Data Integration:
Data Analytics Tools:
Data Security and Privacy

Develop a Feature Roadmap

Strategic Objectives:
Milestones and Timelines:
Stakeholder Engagement:

Monitor and Adapt

Continuous Feedback:
Flexibility:

Cross-Functional Leadership: Lead cross-functional teams, including designers, developers, and content creators, to deliver high-quality products on time and within budget.

Market Analysis: Conduct market research to stay informed about trends in educational technology, ensuring the platform remains competitive and meets evolving user needs.

Define Research Objectives:

Identify Goals:
Identify Target Audience
Choose Research Methods
Observational Studies:
Collect and Analyze Data
Data Analysis:
Develop Actionable Insights
Monitor and Adapt

Performance Monitoring: Establish metrics to assess product performance, user engagement, and satisfaction, using data-driven insights to inform future development.

Product Performance Metrics

Gross Revenue
Net Revenue
Gross Margin
Net Margin

User Engagement Metrics

Active Users
Session Duration
Retention Rate
Churn Rate

User Satisfaction Metrics

Net Promoter Score (NPS)
Customer Satisfaction Score (CSAT
Customer Effort Score (CES)

Data-Driven Insights

Data Collection
Data Analysis
Actionable Insights

Continuous Improvement

Monitor Metrics
Adapt Strategies

Supervisory Responsibilities

No supervisory responsibilities.

QUALIFICATIONS:

Education And Experience

Bachelor’s degree in education, Computer Science, Business, or a related field; Master’s preferred.

Minimum of 5 years of experience in product management and user experience research, preferably in the educational technology sector.

Proven track record of successfully launching digital products, with experience in mobile applications and AI-driven tools.

Strong understanding of the higher education environment and its technological needs.

Excellent communication and leadership skills, with the ability to manage cross-functional teams.

Compensation And Benefits

Benefits include:

Medical, Dental & Vision

Vacation, Sick & Personal Leave

Life Insurance (Basic & Optional)

Flex Spending Accounts

403(b) Retirement Account

Holiday Savings Plan

Annual Success Sharing

Salary Range: $100,000.00 To $125,000.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week. ( The salary range is based on the value of the position in the Washington, DC Metro Area and may be adjusted up or down according to the position’s value in other locations).

UNCF is EOE M/F/D/V

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HBCUv Product Manager

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