Maryland Department of General Services

Office of Facilities Management

Director of Operations

(Program Manager Senior II)

Position is Open until Filled

Salary Range: $120,000 - $150,000 (depending on experience and qualifications)

Position maintains offices in both Baltimore and Annapolis, Maryland

This is a Management Service position and serves at the pleasure of the Appointing Authority (“at-will”).

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process.

Here at DGS, we truly Do Great Service… Consider joining our team!

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The Maryland Department of General Services (DGS) is seeking a strategic leader to oversee facilities operations across its statewide building portfolio. This role provides high-level direction to the CMMS Program Manager and the OFM Regional Superintendents, ensuring buildings remain safe, functional, and well-maintained. As a key member of the senior leadership team, the position drives the development of strategic plans, operating procedures, and performance goals to improve efficiency and service delivery. It also coordinates closely with the DGS Office of Design, Construction, and Energy on maintenance and capital projects, offering expert technical guidance on building systems and infrastructure. The role includes responsibility for budget planning, resource allocation, and workforce development.

The Director of Operations will be expected to foster collaboration, streamline processes, and ensure accountability. This position is also responsible for establishing and monitoring key performance indicators (KPIs) to assess and enhance operational performance, ensuring compliance with internal and external standards, and driving continuous improvement initiatives in support of the agency’s mission to deliver efficient, cost-effective, and high-quality facilities management services.

Functions for this position include:

Provide strategic leadership and direction to the CMMS Program Manager and Facilities Superintendents to ensure DGS buildings remain fully operational and well-maintained.
Develop and implement strategic plans, standard operating procedures (SOPs), and detailed work plans that align with division goals.
Recommend operational policies and identify opportunities to improve efficiency, effectiveness, and service delivery. Establish goals, set deadlines, and review completed work for technical accuracy, completeness, and customer satisfaction.
Coordinate with the Office of Design, Construction, and Energy on both maintenance and capital projects, and provide expert technical guidance on day-to-day building operations and management. Serve as a strategic adviser to OFM in major facilities areas, including HVAC, plumbing, electrical, blueprint, design, and construction.
Collaborate with the Assistant Secretary, the agency’s Fiscal Office, and the OFM Director of Administration in the development, monitoring, and management of OFM’s operating budget, offering strategic guidance on resource allocation to support operational efficiency and ensure compliance with all applicable standards.
Provide oversight and guidance to the OFM Regional Superintendents to initiate, monitor, re-baseline, and complete building inspections and preventive maintenance assessments, ensuring accurate identification of maintenance needs.
Work closely with the OFM Assistant Secretary to recommend hiring, promotions, and staffing adjustments that align with organizational goals. Coordinate with the agency’s Office of Human Resources to identify, forecast, and address current and future staffing needs.

Desired / Preferred Qualifications

At least five (5) years of progressive experience as a senior manager within commercial or government office building management, operations, and maintenance, to include experience managing large teams, personnel, and complex facilities portfolios.
At least five (5) years of professional experience performing or overseeing maintenance on building mechanical systems (such as, but not limited to, HVAC, electrical, plumbing, etc.).
At least two (2) years of experience developing strategic plans and standard operating procedures.
Bachelor’s degree from an accredited college or university in Facilities Management, Engineering, Business Administration, or a related field of study is preferred.
Strong knowledge of building systems (HVAC, electrical, plumbing, fire/life safety).
Proven experience managing maintenance operations, capital projects, and vendor contracts.
Ability to communicate effectively with and present to executives, staff, a variety of customers, and vendor representatives.
Experience with program budgeting is strongly preferred.

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Benefits:

The State of Maryland offers a generous benefits package that includes:

Tuition reimbursement for those who qualify
Free mass transit in Baltimore & Annapolis
Generous paid leave that increases with years of service
Paid holidays
Health coverage with low out-of-pocket costs
Employee & employer contributory pension plan

Click on the link below for more information.

STATE OF MARYLAND BENEFITS

TO APPLY:

Interested applicants should e-mail a resume and cover letter to dgs.resumes@maryland.gov –

include “OFM Director of Operations” in the subject line of the e-mail.

For questions, call our HR Office at 410-767-4985.

For more information about DGS, please visit: https://dgs.maryland.gov/.

DGS is an Equal Opportunity Employer

Maryland Department of General Services jobs

Director of Operations

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