- This is a hands on position in a manufacturing organization, this position will not sit behind a desk for the majority of the day but instead be working with the IT group and spend much of each day on the manufacturing floor. If you are looking for a desk role with IT this is not the position for you as this position will be very hands on.
As a growing Aerospace and Defense manufacturing company, Vitesse Systems thrive on investing in our employees and proving unlimited opportunities. We are dedicated to ensuring our employees grow, develop, and thrive at Vitesse Systems. While we pride ourselves on our solutions to our customers, we know we would never be successful without our dedicated teams. At Vitesse Systems, our core values, unified across our multiple locations, drive an environment of employee empowerment and innovation. Our management team enables this environment to promote collaboration and continuous learning throughout the organization.
Your Role
Working with Vitesse Systems, our Systems Administrator will provide helpdesk & infrastructure IT support to the organization. The Systems Administrator will also support special projects as directed by the Infrastructure Manager.
Your Primary Day-to-Day Duties Will Include
- Act as 1 st and 2 nd Level Support for all user issues with a 90%+ successful resolution rate
- Create trouble tickets and also work open tickets the helpdesk queue
- Troubleshoot issues, execute a course of action, test the issue to see if it is resolved, and reply back to the customer with the results
- Overcommunication to users on progress, status and next steps
- Basic server administration (Understanding errors, restarting of services, etc)
- Maintain knowledge of all proprietary tools and systems to ensure proper handing of customer issues
- Perform network and security monitoring
- Submit new KB articles for solved items that do not have one
- Ability to help users resolve client side issues as well as understand and document systems/network issues
- Respond to customers in a timely manner
- VIP priority support
- New User Provisioning
- User role permission modifications
- Employee Exit Processing
- Install/Move/Add/Change Computers and other Peripherals
- Perform Monthly Patching
- Audit/Verify backups
- Perform user/license auditing
- Troubleshoot network connectivity issues (switch, router, firewall, vlan understanding)
- Troubleshoot OS and application issues
- Large Printer/Copier Troubleshooting
- Corporate Cell Phone Troubleshooting
- Identify, evaluate and react to security threats
- Network Troubleshooting
- Software Troubleshooting
- Database Troubleshooting
- Occasionally run network cables
- Training End users on use of technology, and best practices
- Meaningful Contributor in IT projects
- Other duties as assigned
What qualities make you a successful candidate? As our successful candidate, you will possess:
- Must be able to solve 90%+ of help desk tickets with little to no escalation.
- Proficient knowledge of an array of various technologies, including Active Directory, Office365, cyber security, PC hardware & software, virtualization, cloud, networks, routers, switches, TCP/IP, VLANs, VPN.
- Excellent customer service focus
- Excellent interpersonal skills, communication (written and verbal), and organization skills
- Strong interpersonal skills
- Strong organizational skills
- Knowledge of applications used by the company (ie: Office 365, ERP Software, Smartsheet, Salesforce, etc.)
- Strong Problem Solving / Troubleshooting Abilities with prior experience in a similar role.
- Ability to work independently and communicate effectively with users and coworkers.
- Ability to consistently resolve high levels of support requests
- A knack for quickly understanding various technology applications and systems.
- A demonstrated a desire to learn the newest technology and trends continually.
- Possess a positive, can-do attitude.
What Education and/or experience are we looking for?
- High School Diploma or equivalent
- 3 years of experience in a similar role. Experience may be substituted by:
- BS in related field and 1 year of experience.
- AS in related field and 2 years of experience
- CompTIA A+ Certification or equivalent and 2 years of experience.
What are the physical requirements for this role? Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, you may be required to stand, walk, and hear.
- Frequently use your hands and fingers; handle, feel, and reach with your hands and arms.
- Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
- Must frequently lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
NOTE: This job description identifies the general nature and scope of work to be performed. Vitesse Systems, LLC. reserves the right to revise all or any part of this job description and to add or eliminate essential job functions at any time. Designation of any job duty as an essential function is not intended as an assurance or guarantee that a team member has any right to perform the particular job duty, except as required by Vitesse Systems Inc. This job description is subject to change based on the needs of the position and/or the company.
Vitesse Systems, LLC Performs Work Controlled By The International Traffic In Arms Regulations (ITAR) And Export Administration Regulations (EAR). These Statutes Require The Protection Of Technical Data And Products. The Regulations Require That Such Data Not Be Disclosed In Written, Oral, Or Visual Form To Any Foreign National Without Prior Export Authorization From The Department Of State. A Foreign National Is Defined By The U.S. Government Under EAR 734.2(b)(2)(ii) And 8 USC 110 (a)(20) As One Who
- Is not a United States citizen
- Is not lawfully admitted for permanent residence in the U.S.
- Does not have politically protected status (embassy, refugee, or asylum)
- Has dual U.S. / foreign citizenship
Vitesse Systems, LLC is an Equal Employment Opportunity / Affirmative Action (EEO/AA) Veterans / Disabled Employer
