We're looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.

As a Customer Success Manager, you'll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You'll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Responsibilities

Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
Respond promptly to client inquiries via phone, email, and chat
Coordinate final delivery and installation logistics with clients and partners
Troubleshoot order issues and assist with installation-related questions
Order and track replacement parts for clients as needed
File and manage claims-related documentation
Gather and share client feedback and recurring trends with management to improve overall experience

This is a fully remote position, with preference for candidates based near one of our retail showrooms.

We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.

Requirements

Experience in a client-facing role (in person or remote)
Exceptional organizational skills and a sharp eye for detail
Excellent written and verbal communication skills
Ability to manage multiple tasks independently in a fast-paced environment
Kitchen design experience is highly desirable
Construction project management is a plus
College degree or equivalent experience

Benefits

Base salary of $70,500
20 days PTO with an increase on your anniversary up to 25 days of PTO
11 paid holidays
4% 401(k) match
Health insurance

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Customer Success Manager